Terms of Service

Last updated: November 2026

These terms apply when you book a cleaning with Verified Cleaners, a registered Ontario business serving Ottawa. They’re written in plain English. If anything is unclear, call or text 613-854-5560.

1. Quotes and prices

• Online prices are estimates based on what you tell us (home size, bathrooms, type of clean and extras). All prices are before 13% HST.
• We confirm your exact price before your first visit. If the home is very different from what was described (much larger, heavily soiled, or with extra areas), we’ll tell you before we start and agree any change with you first.
• Airbnb, commercial and post-construction cleaning are quoted individually.

2. Booking and confirmation

Your booking is confirmed once we’ve confirmed the date, time and price with you, usually within 24 hours (requests sent on Sunday are confirmed on Monday). A preferred date is a request until we confirm it.

3. Recurring plans

Weekly, bi-weekly and monthly plans need no contract for home cleaning. Your first clean is full price; the plan discount applies from the second visit. You can pause, skip a visit or end your plan anytime with 24 hours’ notice.

4. Cancelling or rescheduling

• 24 hours’ notice or more: free.
• Less than 24 hours’ notice: a fee of 50% of the scheduled clean (plus HST).
• We may waive the fee for genuine emergencies, at our discretion.
• To cancel or reschedule, call or text 613-854-5560 or email hello@verifiedclean.ca.

5. Access and lockouts

• Please make sure we can get in at the booked time (someone home, key, lockbox, concierge or door code). For your security, share codes by phone, not in online forms.
• If our cleaner can’t get in, they’ll wait 15 minutes while our office tries to reach you. If we still can’t get in, it counts as a lockout and a fee of 50% of the scheduled clean (plus HST) applies.

6. Before we arrive

• Please secure pets, valuables, cash and fragile or sentimental items, and tell us about anything that needs special care.
• For move-out cleans, the home should be empty of belongings.
• Our cleaners may decline work that isn’t safe, such as biohazards, mould, pests, or anything needing climbing above a step ladder.

7. Supplies

For home cleans we bring all cleaning products and equipment. For commercial cleaning, supplies are agreed in your quote.

8. Payment

We send an invoice after each clean. Payment is due when you receive it, by Interac e-Transfer to hello@verifiedclean.ca or in cash. Our invoices show our GST/HST registration number.

9. Satisfaction guarantee

If something wasn’t cleaned to your satisfaction, tell us within 24 hours of your clean and we’ll return within 48 hours to re-clean those areas at no charge. A free re-clean is how the guarantee is honoured.

10. Damage or breakage

We’re careful in your home and we carry Commercial General Liability insurance. If something is damaged, please tell us within 48 hours of your clean with photos, and we’ll work with you to make it right. We’re not responsible for pre-existing damage, normal wear, or items that were already loose, unstable or improperly installed.

11. Our cleaners

Every cleaner is police-checked and ID-verified. Please arrange all work and payments through Verified Cleaners rather than directly with a cleaner.

12. Commercial clients

Ongoing commercial and small-business cleaning is provided under a separate written service agreement, which takes priority over these terms where they differ.

13. Referral programme

• A new client who books with a referral code gets $25 off their first home clean of $120 or more (before tax). A new client is someone at an email, phone number and address we haven’t cleaned for before.
• The client who referred them earns a $25 credit once that first clean is completed and paid. The credit comes off their next clean.
• One credit per clean. Credits have no cash value, can’t be transferred, and don’t expire. There’s no limit on referrals.
• Credits apply to home cleans, not commercial contracts. We may change or end the programme with notice on this page; credits already earned are honoured.

14. Privacy

How we handle your information is explained in our Privacy Policy.

15. Changes and governing law

We may update these terms; the version on this page at the time of your booking applies. These terms are governed by the laws of Ontario and the federal laws of Canada that apply there.