Accessibility
Last updated: November 2026
Verified Cleaners is committed to providing our services in a way that respects the dignity and independence of people with disabilities, in line with Ontario’s Accessibility for Ontarians with Disabilities Act (AODA) and its Customer Service Standard.
Our commitment
We aim to give people with disabilities the same opportunity to book, receive and benefit from our cleaning services as everyone else, and to communicate in a way that takes their disability into account.
Assistive devices
You’re welcome to use your own assistive devices when dealing with us. Our cleaners are careful around mobility aids, medical equipment and other devices in your home. Tell us about anything that must not be moved.
Service animals
Service animals are welcome. Let us know if one will be home during your clean so our cleaner can work safely around them.
Support persons
A support person is welcome to be present or to communicate with us on your behalf. There is no charge for a support person.
Communication and accessible formats
You can reach us the way that works best for you: phone, text message, email or our online forms. On request, we’ll provide information such as quotes, invoices and our policies in an accessible format (for example large print or plain text) at no extra cost, as quickly as we reasonably can.
Our website
We design this website to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA: it works with a keyboard and screen readers, supports zoom and reduced motion, and uses sufficient colour contrast. If something doesn’t work for you, please tell us and we’ll help you book another way.
Temporary disruptions
If something affects how you can reach us (for example our phone line or website is temporarily unavailable), we’ll post a notice on this website and offer another way to contact us.
Training
Everyone who works with our clients, including our cleaners and anyone who helps set our policies, receives training on providing accessible customer service.
Feedback
We welcome your feedback on how we provide accessible service. Call or text 613-854-5560 or email hello@verifiedclean.ca. We’ll acknowledge your feedback within 2 business days and tell you what we’re doing about it.